Behavioral Health Intake and Coordination of Care (ICC) Services

As a Peer and Family Member run Intake and Coordination of Care (ICC) Agency, HOPE has the ability to provide recovery oriented behavioral health and substance abuse services under one roof. Services include:

Therapy Services

HOPE’s therapeutic services are designed to meet the needs of each Member and are offered in a peer driven, recovery centered, holistic approach. Therapy services improve functioning, alleviate behavioral health symptoms and reduce or eliminate crisis situations. HOPE, Inc. offers specialized treatment for depression, anxiety, trauma, and substance abuse.

Medical Services

Hope Inc. provides holistic behavioral medical services, which works with a Member’s medical and psychiatric needs while focusing on encouraging natural supports, health literacy education and managing chronic illness, while showing sensitivity to cultural preferences and maintaining coordination of care among all entities of an individual’s recovery.

Navigation Services

In traditional behavioral health services, Members are assigned to a “Case Manager” who is in charge of determining what services the member needs. At HOPE, Members are assigned Recovery Teams, which are assembled in collaboration with the Member and their Recovery Coordinator, to purposefully honor the Member’s preference of how they want their recovery to look and who they want involved. In addition, Members have access to peer navigators who specialize in the areas of housing, substance abuse, employment/education, family support, young adult care, health and wellness and diversion, to be a part of their recovery team.

Utilization Management/Crisis Team

The UM Department provides a vital link for our members who are in crisis to coordinate care 24 hours a day, 7 days a week between the in-patient teams at hospitals or the Crisis Response Center with the member’s ongoing outpatient treatment team. The UM/Crisis team provides discharge planning with wrap-around services for the member to be certain that when their crisis improves they have the support needed to be able to return to the community and find success in their recovery.

Nueva Luz Day Program

HOPE, Inc. offers a member-driven day program for people who are enrolled. The Nueva Luz Day Program is open 7 days a week and provides meals, laundry and shower facilities in a supportive, empowering and fun community environment. Members in this program are encouraged by Recovery Coaches to participate in therapy services, education and support groups, discussions on recovery topics and group activities designed to strengthen social skills. Together, participants learn new tools and information to support them in identifying and working toward recovery goals. Family support services are also available.

Interested in visiting HOPE for a tour or scheduling an intake? Call 520-770-1197 or stop by our location at 1200 N. Country Club.